RefundS & Returns
Changing your mind —
If your item is undamaged, and you would simply like to return it, you have a 14 day period (from receiving your order) to let us know. Please email us at info<at>michaelcplace<dot>com with your name, address & the item you’re returning, and you will then have 14 days to arrange return shipping (excluding transit time). All costs and liability (i.e. damage) for returning items are the responsibility of the customer, and a refund will be issued once the item is received, undamaged.
We recommend using a tracked service as we cannot be responsible for any lost or damaged items, and a refund will not be issued in the event of a lost item, or if damaged, unless damage can be proven to have happened in transit.
Please note items must be returned undamaged and in a suitable protective mailer. We recommend you keep a photographic record of the condition of the item when you send it, which will help with any claim in the event of any damage in transit back to us.
Damaged items —
If packaging is damaged on arrival to you, please note ‘DAMAGED’ on the acceptance of delivery/request for signature (where this is required), and please photograph the damaged package before opening.
If the contents are found to be damaged upon opening, please photograph the damage and send by email to info<at>michaelcplace<dot>com within 48hrs of the receipt of goods. Please also include your name, address, details of the item/s and whether you would like a replacement or a refund. This will allow us to open a claim with the carrier for damage in transit, and we will also arrange a replacement to be sent to you, or a refund. Please note we will not replace or refund damaged items where the packaging is intact /undamaged.
Faulty items —
Should an item be faulty, you have 30 days to let us know, and arrange return to us. Please email us at info<at>michaelcplace<dot>com, and include your name, address & a description of the fault and any supporting photographs. Please also let us know if you would like a replacement or a refund.
Refunds will be made on receipt of goods back to us in good condition, or if you email us with details of damage, and we are satisfied that the return of the item/s is not required.
All refunds will be made to the card used for the original purchase. Refunds can take up to 7 business days to process via Stripe, but may be subject to additional time for processing by your card issuer. Please contact us if you haven’t received your refund after 14 days.